WHO ARE WE?
+32 (0) 56 77 86 00
WHICH PERSONAL DATA DO WE PROCESS AND WHY?
If you fill in the contact form on our website, we will keep the details you enter. We store your first name, last name, telephone number, e-mail address, message, IP address and time of sending safely. This is necessary in order to be able to communicate with you in the correct way.
When you subscribe to our newsletter, your first and last name and your email address are stored. We need these data to be able to send you the newsletter and share practical information, novelties, events and services. These data are stored until you unsubscribe from our newsletter.
When you become a customer at ESTL, we store a number of extra information about you, such as your company name, address details and invoicing data.
Your data is securely stored in our ERP system ODOO. This system runs on our own servers.
What do we use your data for?
With whom do we share your personal data?
Only ESTL uses your data. We therefore DO NOT share your data with third parties.
If our laboratory is legally obliged or contractually authorized to release confidential information, for example to the government or legal authorities, the customer or person concerned will be notified of the release of the information, unless this is prohibited by law.
With the exception of information that the customer makes publicly available, or if otherwise agreed between the laboratory and the customer (for example in the context of responding to complaints), all other information is considered proprietary information and will be considered confidential.
How long do we keep your data?
ESTL will keep your personal data up to 1 month after you have unsubscribed from our newsletter.
If ESTL obtains data from mails and signed offers; the data are stored in our system permanently, until we get your request to delete the data.
How do we protect your data?
We make every effort to take all reasonable and appropriate steps to protect the personal information we hold in our possession against misuse, loss or unauthorized access. We do this on the basis of a number of appropriate technical and organizational measures. This also includes measures to deal with suspicions of data breaches.
The laboratory is responsible, through legally enforceable agreements, for the management of all information obtained or created during the execution of laboratory operations.
The personnel, including commissioners, contractors, staff from external organizations or persons acting on behalf of the laboratory, shall keep confidential any information obtained or created during the performance of laboratory activities, except where required by law.
The laboratory will inform the customer in advance of which information it intends to make public.
Information about the customer obtained from sources other than the customer himself (for example a complainant; the government) will be secret between the customer and the laboratory. The provider (source) of this information will be kept confidential by the laboratory and will not be shared with the customer, unless the source agrees.
If you suspect misuse or loss of or unauthorized access to your personal information, please let us know immediately at email@example.com.
WHAT ARE YOUR RIGHTS?
As a user of the website and pursuant to the stipulations of the Privacy Act you have certain rights relating to the processing of your personal data:
RIGHT OF ACCESS AND CORRECTION
You have the right to review and amend any personal data stored if you believe it may be incomplete and/or incorrect.
RIGHT TO ERASURE
You have the right to have your personal data removed from the database.
RIGHT TO LODGE A COMPLAINT
If you are of the opinion that ESTL has processed your data unjustly then you are entitled to lodge a complaint with the competent authority: https://www.privacycommission.be/.
RIGHT OF REVOCATION
You have the right to object against the processing of your personal data.
RIGHT TO RESTRICTION OF PROCESSING
You have the right to (temporarily) suspend the processing of your personal data.
If you have any questions regarding the processing of your personal data or if you would like to exercise your rights pursuant to the Privacy Act, please submit a clear and motivated request in writing stating your email address to firstname.lastname@example.org.
What are cookies used for?
- improve the use and functionalities of the website;
- analyze how users use the website and to compile statistics;
- to show the users personalized information and advertisements.
What types of cookies do we use?
Necessary cookies allow users to navigate through a website and use the functions of the website.
Performance cookies collect data about the use of a website such as the number of visitors, the browsers that are used and the time that visitors spend on a web page. We use Google Analytics to collect anonymous data about the use of our website and to compile visitor statistics (more information about how Google uses data).
Functional cookies increase the usability of a website by remembering your choices (eg language preferences, region, login).
How can you manage your cookies?
Most web browsers will accept cookies, but if you prefer that we do not collect data from you in this way, you can choose to accept all cookies in the privacy settings of your browser, accept some cookies or refuse all cookies. However, rejecting all cookies means that it is possible that you can not benefit from all the features of our website. Every browser is different, so check the “Help menu” of your browser to see how you can change your cookie preferences.
For general information about cookies, including about disabling them, you can view aboutcookies.org. Here you will also find details on how to delete cookies from your computer.
This text is a translation from the Dutch language. In case of legal dispute, the original text shall apply.